Terms and Conditions ((“Terms”)
Service Plan Options and Details
Welcome to the ServiceSelect Vehicle Service Plan. By enrolling in one of our service plans, you agree to abide by the following terms and conditions. These terms define our service commitments and outline your responsibilities as a customer. It is crucial that you read and understand these terms thoroughly before finalising your purchase.
Plan Coverage and Options:
- 2-Year Plan: Includes one full service and one interim service.
- 3-Year Plan: Includes one full service and two interim services.
- 4-Year Plan: Includes one major service, one full service, and two interim services.
Each plan is available to all models of vehicle.
Our Service Partners are exclusively Halfords and National Tyres.
Details of what is inclusive within each service can be found here: www.serviceselect.com
Concluding and Expiration of the Service Plan:
The ServiceSelect Vehicle Service Plan is designed to provide flexibility and ensure that customers receive the vehicle services they need within a designated timeframe. The plan is considered fulfilled and will conclude under any of the following conditions:
- Utilisation of Services: Once all services stipulated in the plan have been utilised, regardless of the time elapsed since the inception of the plan. For instance, if a customer selects a 3-year plan, which includes one full service and two interim services, the plan will be deemed concluded once these services have been completed, even if this occurs in less time than the specified three years. This allows customers to accelerate their service schedule based on increased mileage or other personal or vehicle-specific needs without penalty or the need for plan modification.
- Expiration of Plan Duration: The service plan will automatically expire at the end of the plan’s term (2, 3, or 4 years) as specified at the time of purchase. If any services included in the plan remain unused by the end of the plan’s duration, the plan will expire, and these services will be forfeited without refund.
Non-refundability:
Once the term of the service plan has concluded, either through the utilisation of all scheduled services or due to the expiration of the plan’s duration, no refunds will be provided for any unused services. Customers are encouraged to schedule and use all services included in their plan prior to its expiration.
Customers are urged to plan their service bookings in accordance with their vehicle’s usage and requirements to fully benefit from all the services their plan offers within the chosen duration. Planning ahead ensures that customers maximise the value received from their service plan and avoid the forfeiture of unused services.
Authorisation and Booking:
Customers are required to contact ServiceSelect to authorise each service booking using a unique booking code.
Services can be availed at any nationwide Halfords mechanic, with billing directly handled by ServiceSelect.
Customers are required to provide Halfords with their unique authorisation code, upon which a service will be conducted, then billed directly to ServiceSelect.
Payments:
Financing and Payment Terms:
Pricing is calculated dependent on the make and model of the vehicle, and the length of coverage required.
The total price of the Service Plan is inclusive of a £45 administration fee payable to ServiceSelect.
Customers can choose to pay the full amount upfront or via a 0% finance plan to spread the cost of their selected service plan over time. Our third party payment providers include:
Premium CreditPayments are made through direct debit as per the agreed schedule, which can vary between 12-24 monthly payments.
Payment Obligations:
Customers are required to adhere to the agreed payment schedule for their selected ServiceSelect Service Plan as set out within our service plan details within this document. Timely payments are essential for maintaining the validity of the service agreement and ensuring uninterrupted service coverage. Premium Credit offer 0% credit agreements to cover the cost. Please be aware that missed or late payments may impact your ability to obtain credit in the future.
Payment Obligations:
Customers are required to adhere to the agreed payment schedule for their selected ServiceSelect Service Plan as set out within our service plan details within this document. Timely payments are essential for maintaining the validity of the service agreement and ensuring uninterrupted service coverage. Premium Credit offer 0% credit agreements to cover the cost. Please be aware that missed or late payments may impact your ability to obtain credit in the future.
Payments Continued:
Consequences of Missed Payments:
In the event that a customer fails to make a scheduled payment, the following procedures will apply regardless of the payment provider:
Notification of Missed Payment:
ServiceSelect will notify the customer of the missed payment and provide a grace period of 14 days to rectify the payment default. This grace period is intended to provide the customer with sufficient time to fulfil their payment obligations without disrupting the service plan.
Payment Default:
If the customer fails to make the required payment within the provided grace period, ServiceSelect reserves the right to consider the payment as defaulted. A second notification will be issued to the customer, offering an additional 7 days to complete the payment.
Plan Termination:
Should the customer fail to make the overdue payment within the total of 21 days from the initial notification, ServiceSelect will have the right to terminate the service plan immediately. Upon termination, no further services will be provided under the plan, and any unpaid services already rendered may be subject to additional fees and recovery actions.
Reinstatement of Service Plan:
Reinstatement of a terminated service plan due to non-payment is not automatically available. Customers wishing to reinstate their service plan must contact ServiceSelect to discuss potential reinstatement options, which may include settlement of all outstanding balances and a reinstatement fee. Approval of reinstatement will be at the discretion of ServiceSelect, based on the customer’s payment history and other relevant factors.
Customer Responsibility:
It is the customer’s responsibility to ensure that all payments are made promptly according to the agreed schedule. Customers are encouraged to communicate with ServiceSelect in the event of any anticipated payment difficulties before the payment due date.
Cancellation and Refunds:
14-Day Cooling-Off Period:
Customers may cancel their service plan within 14 days of purchase without any penalty, provided that no service under the plan has been utilised. Full refunds will be issued in such cases within 28 days of cancellation request.
Post-Cooling-Off Period Cancellations:
If a cancellation request is made after the 14-day cooling-off period and before any services are utilised, a cancellation fee of 20% of the total cost will apply.. The remaining balance, after deducting the cancellation fee, will be refunded to the customer.
After Service Utilisation:
The service plan becomes non-cancellable once any service included in the plan has been conducted. Should there be exceptional circumstances that warrant consideration for cancellation, customers may submit a request in writing, which will be considered on a case-by-case basis.
Service Execution:
All services must be conducted by an authorised Halfords mechanic. ServiceSelect will not be responsible for any work carried out by non-authorised personnel.
Customers are responsible for scheduling the services in accordance with their vehicle’s servicing needs and within the timeframe of the plan.
Additional Work:
Any work or materials outside the scope of the specified service plan will be billed to the customer and must be paid directly to Halfords at the time of service. This includes work advised or required on the back of a service being conducted.
Limitation of Liability:
Parts and Servicing Standards:
All servicing performed under the ServiceSelect Service Plan will adhere to the quality standards set by Halfords. It is important for customers to understand that these standards may not necessarily meet or exceed the specifications set out by the vehicle manufacturer. Halfords commits to using parts and service practices that comply with their own quality criteria, which are designed to be compatible with a broad range of vehicles.
Limitation of Liability:
ServiceSelect shall not be held liable for any faults, failures, or damages that arise as a result of servicing that does not fully comply with the original manufacturer’s standards. This includes, but is not limited to, any defects that may occur due to the use of aftermarket parts, reconditioned parts, or servicing techniques employed by Halfords that differ from those recommended by the vehicle manufacturer.
Customers are advised that choosing servicing under this plan signifies acceptance of Halfords’ standards, which may differ from those of the manufacturer. Should a customer have specific requirements or wish to ensure that all parts and services strictly meet the manufacturer’s specifications, they should consider opting for an alternative service provider approved by the manufacturer. Please note that some manufacturers require specific servicing to maintain the manufacturers warranty. Halfords servicing may not meet these specific requirements.
ServiceSelect recommends that all customers review the service standards and part quality assurances provided by Halfords to ensure they meet personal expectations and vehicle needs before proceeding with any service bookings.
ServiceSelect’s liability is strictly limited to the provision of vehicle services as outlined in the purchased plan. We are not liable for additional repairs or maintenance not covered by the plan which may become known from the service.
Plan Transfer and Modifications:
Service plans may be transferred to a new vehicle, subject to pricing re-evaluation based on the new vehicle’s servicing requirements.
Changes to the plan, such as upgrades or downgrades, must be authorised by ServiceSelect and may result in a revised payment schedule.
General Provisions
Data Protection:
In compliance with the Data Protection Act 2018, ServiceSelect ensures that all customer data is handled with strict confidentiality and security. Personal data will only be used to administer the services and will not be shared with third parties without explicit consent. For more information please refer to our privacy policy.
Dispute Resolution:
ServiceSelect is committed to resolving disputes amicably within 28 days. Customers are encouraged to contact our customer service team to address any concerns.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Contact Information
For any queries or further information regarding your service plan, please contact our customer support at:
Email: support@serviceselect.com
Phone:
Address:
Kingsgate House,
Wellington Road North,
Stockport,
Cheshire,
SK4 1LW